RETURN & REFUND POLICY

Effective Date: September 10, 2026

At House of Bittor™, every garment is made with intention. We want you to be completely satisfied with your purchase while maintaining the quality and integrity of every piece bearing the name Theo Bittor® by Bittor.

RETURNS

We accept eligible returns within 30 days of delivery.

To be eligible for a return, merchandise must:

• Be unworn and unused.
• Be in its original condition.
• Have all original tags and labels attached.
• Be returned in its original packaging when applicable.
• Show no signs of wear, washing, alteration, fragrance, or damage.

We reserve the right to decline returns that do not meet these requirements.

RETURN AUTHORIZATION

All returns must be authorized by House of Bittor™ before being shipped.

To request a return, contact us at info@houseofbittor.com with your order number and the reason for your return.

Once your request is approved, you will receive return instructions, including the appropriate return address.

Please do not send merchandise to our fulfillment facility or to any address other than the return address provided with your return authorization.

Unauthorized returns may be refused or may result in a delay in processing.

RETURN SHIPPING

Unless the merchandise received is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining your tracking information until your return has been received and processed.

House of Bittor™ is not responsible for merchandise lost or damaged while being returned to us.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Your financial institution may require additional time.

Original shipping charges are generally non-refundable, except where the return is the result of an error on our part or defective merchandise.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us at info@houseofbittor.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photographs of the merchandise and packaging when applicable

We will review the issue and, when appropriate, provide a replacement, exchange, or refund at no additional cost to you.

EXCHANGES

Because Theo Bittor® by Bittor collections are produced in limited quantities, we do not guarantee that a replacement size or item will be available.

If you require a different size, we recommend initiating a return for the original item and placing a new order for the desired size.

FINAL SALE ITEMS

Items identified as Final Sale at the time of purchase are not eligible for return or refund unless the merchandise arrives damaged, defective, or incorrect.

Final Sale status will be clearly identified on the applicable product page or at the time of purchase.

SALE & PROMOTIONAL PURCHASES

Unless otherwise stated, merchandise purchased during a promotional event remains subject to the standard return requirements outlined in this policy.

Certain promotions may have additional or modified return conditions. Any such conditions will be clearly communicated at the time of purchase.

OUR STANDARD

Every piece from Theo Bittor® by Bittor represents the standards of House of Bittor™.

We ask that returned merchandise be treated with the same care with which it was received.

Integrity guides every decision. Discipline shapes every standard. Craftsmanship defines every detail.

Thank you for choosing Theo Bittor® by Bittor.

HOUSE OF BITTOR™
Earned. Never Given.